Category Archives: Upholstery Cleaning

Press Release: Esteemed Service Award!

Chem-Dry by Whalen Services Earns Esteemed 2013 Angie’s List Super Service Award

Award reflects company’s consistently high level of customer service

Carpet Upholstery Cleaning Service Award

 Chem-Dry by Whalen Services has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the consumer review service in 2013.

“We are very proud to have been awarded the Angie’s List 2013 Super Service Awards for carpet cleaning and upholstery cleaning.  Our office staff and cleaning technicians always strive to provide excellent customer service and to exceed our customers’ expectations. We offer excellent cleaning at a fair and competitive price.”

“Only about 5 percent of the companies Chem-Dry by Whalen Services competes with in Barnstable are able to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a mark of consistently great customer service.”

Angie’s List Super Service Award 2013 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, have a fully complete profile, pass a background check and abide by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. Members can find the 2013 Super Service Award logo next to company names in search results on


Angie’s List helps consumers have happy transactions with local service professionals in more than 720 categories of service, ranging from home improvement to healthcare. More than 2 million paid households use Angie’s List to gain access to local ratings, exclusive discounts, the Angie’s List Magazine and the Angie’s List complaint resolution service.

Spot Removal Steps

Your Guide to Spot Removal


  • Respond immediately! The faster you respond to removing a spill, the less probability it has of becoming a permanent stain. If your carpet has a protector on it, applied either after a cleaning or fresh from the factory, you have an extra cushion of stain resistance. With protector, you have a great chance that the spill will come out if you are quick to take action.
  • Rather than scrub the area, blot it! Use plain white paper towels or a white, dry cloth to absorb the stain out of the area. Work from the outside of the spill moving inward to avoid spreading it. Scrubbing may distort the pile and might even work the spill in.
  • Use a rounded spoon to gently scrape up substances that are more than just liquid and vacuum anything solid.
  • Make sure you have tested your spot remover before attacking a stain. To test it, apply a small amount in an inconspicuous area. Check it in 24 hours for any change or damage. Also, you may want to check with your professional carpet and upholstery cleaner before using any products. Some solutions can actually set the stain rather than remove it.
  • To use your spot remover: Use a small amount and gently work it in with your dry white cloth or plain paper towel. Continue to apply and blot until you no longer see evidence of the spill on your towel or cloth. This may require repeating these steps several times, so please be patient.
  • Clean up the solution. Now that the spill is gone, rinse the area with cold water and blot it with a dry cloth. If the solution is not entirely removed, this area may attract dirt and soil quickly.
  • Dry it out. Make sure the area is completely dry. If you can, put a fan directing airflow toward the spot. Also understand that now that you have cleaned the area, the protection barrier has probably also been removed. Even factory applied protector is eventually worn away or cleaned off. Protection should be applied after every cleaning.

Professional carpet cleaning vs. household carpet cleaning machines

There’s a great variety of machines available to consumers specifically for carpet and upholstery cleaning. Many house hold machines can be purchased anywhere you can find a regular vacuum. Along with the many machine options come detergent and cleaner options to use in them. If you own one of these handy cleaners, why would you have your carpets professionally cleaned?

Although machines vary in function and design, they are all mostly designed to dispense and extract liquid from the carpeting. Features range from the types of brushes they have and the speed at which they move, to the flow gauge of water and upholstery attachment options. So what’s the big difference? Efficiency and time. The household machine may spray and extract, but a truck mounted system allows for a stronger and more efficient extraction. It is always important to thoroughly remove the most amount of moisture from the carpet after getting it wet to avoid microbial growth. If a carpet is saturated, there’s concern that the water will seep into the pad below and maybe even get through to the sub-flooring. Carpets that are saturated and/or not properly extracted can be the perfect breeding ground for mold spores.

The lines that are run off a truck mounted system are specifically designed to withstand not only the suction strength, but the temperature of the water. Not all household carpet cleaning machines have a water heater to provide the hot water extraction results. Cold water cleaning may leave you to rely on the strength of the detergent or shampoo you are using.  These solutions, especially if not completely rinsed and extracted, can actually attract soil and dirt. This would cause your carpets or upholstery to be noticeably dirty even quicker. Many evolved professional systems don’t even use soaps or detergents, but rely on carbonation for best results. With that in mind, be sure to ask your professional cleaners what type of solutions they use.

Aside from the mechanical advantages of a professional carpet or upholstery cleaning, there is also the advantage of experience. Having your home serviced doesn’t just come with the cleaning, but also proper inspection and evaluation. Professionally trained technicians are educated and experienced to care for many different scenarios of textile type and soil type. They will be able to give you more insight on potential areas of concern and the best proper maintenance for what you have. They may even suggest other options for your needs such as allergen relievers or the application of a protector. (Read more about textile protection in my previous blog post)

If you do wish to purchase a household carpet cleaning machine, you should really research which options are most important to you and which you could do without. Be wary of using store bought cleaners on spills as they may sometimes set a stain rather than remove it. Be careful when using the machine itself not to saturate the carpeting and allow for extra extraction time. You might even want to run the heat, air conditioning, or dehumidifier to assist in properly drying. These machines are great to immediately extract heavy soiling or a sudden spill, but no matter how many bells and whistles it comes with, it will not provide the same results as a truck mounted professional system. You should still have an experienced professional properly examine, treat, and care for your carpets and upholstery.

How can I keep my carpets, area rugs, and upholstery looking their best?

Area carpets, wall-to-wall carpeting, and furniture pieces are all investments we make for our homes. We purchase area carpets to not only to protect our floors and warm our toes, but to represent our personalities. Wall-to-wall carpeting softens echoes and gives us great comfort. Furniture pieces are inviting to family and guests while serving as great design statements.  So how should you go about keeping them all looking great for as long as possible? Well for starters, protect them!

When we say to protect your textiles, we don’t mean cover the loveseat in a thick plastic cover like what you used to stick to at Grandma’s house. We suggest that you spray it with a stain resistant barrier, often referred to as fabric protection. Typically, fabric protection is sprayed on in a fine mist to evenly coat the tiniest of fibers.  For best results, it’s important to allow ample drying time for the product to set.


The protection barrier will assist in repelling liquids, allowing them to “float” on top for a period of time. Spill some grape juice in the living room? Thanks to your protection, you have ample time to blot the spill before it seeps in. Dirt and sand can settle into the pile of carpets and grind it down under traffic, creating irreversible wear spots.  Along with regular vacuuming, treating the carpets with protector will help prevent the dirt from settling in.  Now think of how often you sit on your couch in shorts and a t-shirt with your arm on the rest or your head cushioned by the back. Oils from our skin and hair are absorbed by textiles sometimes creating tough stains. With protection on your furniture, it will resist these oils and you’ll see better cleaning results.

If you’ve just purchased new carpeting or a new piece of furniture, ask the seller if it has a factory applied stain resistant. If it does, understand that it is not something that lasts forever. Overtime it loses effectiveness and wears away. Keeping up on having your piece protected It is crucial to keeping brights their brightest and darks their deepest. If it has not been pretreated, call around to your local carpet and upholstery care companies such as Chem-Dry, and they’ll be able to apply it for you.

So remember, you can apply this form of protection to area rugs, wall-to wall carpeting, upholstered furniture, cushions, and decorative pillows.  Some even spray it on their curtains, outdoor furniture, umbrellas and more. Don’t forget about that that car and boat interior either!  Protect textiles when they are new and immediately after each cleaning. With this little bit of preventative maintenance, you’ll cut costs not having to replace these items, and when you find that perfect piece, be confident it’s a protected investment .