It all starts with a phone call. You’ve decided that the carpets need refreshing, and after reading that article on how soft fabrics can be breeding grounds for bacteria, the upholstery definitely needs cleaning too. However you find the company, whether it be on the internet, a recommendation, or if you’re still using the good ole phone book, something grabs your interest to initiate the call.
Expect a great greeting! All successful businesses know that nailing first impressions is key. You should feel comfortable with asking any questions you have about their process and company. The customer service staff should be friendly and knowledgeable. For instance: most solutions should be tested on fabrics before cleaning if they have never been used before. In this case, the staff should offer to schedule a test prior to the cleaning for the protection of your furniture.
The cleaning. The test passed fine and it’s cleaning day. A company with efficient scheduling probably would have called you at least the day before to confirm. What should you expect now? Punctuality. Their arrival should be at the scheduled time or you should at least receive a phone call if they are running late or early. It certainly helps if you leave them with all telephone numbers that you may be reached on that day.
Upon arrival, the technician should start with a pre-inspection. This is where you can review what you would like to have done, address any areas of concern, and where they may be able to evaluate any other service suggestions. They may notice that you have a dog and offer you a free back light evaluation to see if there’s any hidden pet stains. They may ask if any residents have allergies or respiratory issues and offer an anti-allergen treatment. Sharing the knowledge of their options to offer you the most effective cleaning for your situation is the difference between quality service and just getting it done.
Once the details are all worked out, carpet cleaning may start with a pre-vacuum and pre-treatment of spots and heavily soiled areas. Attention to detail says a lot. If there is only one technician, small furniture pieces that can safely be moved by one may be arranged away from the cleaning area. A thorough deep cleaning should commence with special care to the surrounding items and areas. If furniture is going to be reset on cleaned carpeting, they should take precautions to protect the furniture from direct contact with wet areas. Upholstery should be cleaned, handled with care, and arranged in the best way to promote drying.
After the cleaning is completed you should expect to be able to do a post-cleaning walk through to insure your satisfaction and give you an opportunity to address any concerns or interest other services. Don’t hesitate to ask questions and hold them to reasonable expectations. They may not be able to work magic with the cleaning, but they should always do their best. The order of operations may differ between companies, but they should all be friendly, knowledgeable, and attentive to your specific needs.